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Issue: Multiple email selection in Microsoft Outlook 2010

Issue

When dragging and dropping a single email to the Radix DM Grabber from within Microsoft Outlook 2010, a message box can sometimes be continuously generated.

 

Solution

This error occurs due to a bug in Microsoft Outlook 2010. While a bug fix has not yet been released from Microsoft, it is possible for this error to be temporarily suppressed by selecting a different email folder in Microsoft Outlook, and then re-selecting your preferred email folder. This article will be updated once updates to Microsoft Outlook 2010 amend or remove the current situation.

For more information about this bug, please see the following link: MSDN Forum Post.

 

Further Information

Please submit a Support ticket through the Radix Software Support Centre if any assistance is required.

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